
And they didn't even give me a lousy T-Shirt! In shopping for Bamboo, I tried to be smart and requested samples from every company I could. Each company had it's strengths and weaknesses, but Lumber Liquidators seemed to win all around. The product was nice, they stocked trim pieces which I would need, and the price seemed fair, plus they were local. The only negative was that the product would need to be ordered and would take "A week, two at the very most" to get to me. We are not talking a lot of money here, I started out to do just half of the bus so my total was under $200 and I paid in cash.
I waited 10 days and checked again, "No, it's not here yet, but should be in a day or so."
14 days, "No, sorry, but I verified it would be here Monday."
Monday, "It's not on the truck, we don't know why, but I have sent an email to the person."
Wednesday, "The person in charge might be on vacation, there is nothing we can do."
Now, at this point, they had my money, I had no product, and they said they had no idea of where it was, AND they
thought the person was on vacation, and there was
nothing they could do. I asked if this person gets hit by a bus, do you just close the company? I decided to wait just a little more, so I gave them a few more days, and still nothing. So I did what any sensible person would do who had waited almost a month for something that was to take 1-2 weeks, I asked for a refund. "We don't give refunds." WHAT?!?! To get my money back, I was told that they had to send a request to the home office, after it was approved, they would mail me a check in...are you ready for this? "A week, two at the very most."
Now, in all honesty, I do not think the problem lies with this particular store, or this particular manager. A search of
Lumber Liquidator Complaints instantly showed over 50,000 pages, and on page after page there are dozens, if not hundreds of people complaining about this company. How they are still in business I have no idea. They have been in court, sued, and called to task over and over again, yet another quick search shows that the company is growing by leaps and bounds, even in this economy, and that they are still adding new stores left and right. Amazing when you think about it. Just think what they could do if they had good customer service!
I have bought the product somewhere else now, it was in stock and is fine. Of course, at this point, I have paid for it twice until I see a refund. It has been a week...nothing yet.
Buyer Beware.